The European Centre For Allergy Research Foundation (ECARF) has certified SWISS as the first airline that meets or exceeds certain standards when it comes to accommodating passengers with substantial allergen issues.
Beginning in May, SWISS will begin to implement a thorough overhaul of their onboard menus, cabins and lounges that will provide options to those suffering from allergies.
As far as onboard dining is concerned, ‘LX’ will begin to offer Gluten Free & Lactose Free foods and beverages as standard options. Additionally, passengers will be able to request special allergy-friendly meals for all SWISS long-haul flights (all classes) and in Business Class for Intra-European routes. This can be done up to 24 hours prior to departure.
As far as cabin amenities are concerned, SWISS will begin to provide the option of synthetic pillows and blankets in First and Business Class on long haul routes. They will also go as far as removing flowers and air fresheners that pose risks to allergy sufferers.
On the ground, SWISS will be providing allergy friendly bread, dairy and beverage options in all of their Lounges in Switzerland.
This is just the first step in a migration by the LH Group when it comes to caring for passengers with allergies. I have been part of meetings and presentations that focus on this topic and this step by LX is the tip of the proverbial iceberg.
In the not-too-distant future, Lufthansa Group passengers will have the ability to review ingredients and nutritional value of their onboard dining options prior to their flights (including special meal choices). Access to this kind of information will obviously allow passengers to make the best decision possible for their dining options and avoid items that would cause allergic reactions as 35,000 feet. An exact timeline for rollout has not been established but it is on the horizon.