by Lufthansa Flyer | Feb 18, 2018 | Contests, Ducks, Featured, First Class, First Class Terminal, Lufthansa |
Each week, Lufthansa’s First Class Terminal hosts a contest on Twitter that awards the winner a duck from LH’s First Class Services. The questions are always a bit unique and this week’s version is no different. Enter by February 21st for your chance to win.
Here’s this week’s question:
Related: First Class Duck Registry
by Lufthansa Flyer | Feb 16, 2018 | Austrian, Featured, Lufthansa, On Board Experience, Passenger Experience |
Lufthansa and Austrian are introducing a new concept that will allow Economy Class passengers to choose a seat further forward in the cabin for a nominal fee.
The concept is already in use by SWISS, and allows passengers to choose a seat that is closer to the aircraft’s exit (not exit rows!). The preferred zone will be behind Premium Economy class on aircraft equipped with “Prem Eco”, and will will be immediately behind Business Class on birds that do not have a Premium Economy section.
The zones will be available on all long haul flights operated by Lufthansa and Austrian. The fee for the seat will range between €30 and €50 ($37 to 62$). The price is per segment, and will vary based on the length of the flight.
Passengers will be allowed to start using this new program on February 20 for flights that take place from March 7 and onward.
Miles&More HONs and Senators will continue to be able to choose their seats free of charge.
by Lufthansa Flyer | Feb 16, 2018 | Featured, Josie, Lufthansa, Munich |
Lufthansa introduced their newest ‘hire’ today in Munich when it unleashed ‘Josie Pepper’ in Terminal 2 to help arriving passengers. Coming in at just under 4 feet tall, she is Lufthansa’s newest powerhouse designed to help passengers find their way around the ‘airside’ part of Terminal 2. Whether it’s help finding a lounge, a partcular restaurant, or help in finding a gate, Josie’s sole objective is to make sure passengers get the answers they need.
Josie is an English-speaking marvel designed jointly by Lufthansa and Munich Airport and is their first foray into introducing ‘Artificially Intelligent Robots’ into an airport environment. For Josie’s first few weeks on the job, she’ll focus primarily on passengers that are transiting between the main terminal and the new satellite terminal. These first weeks will gauge her effectiveness and will give LH and MUC a chance to gather feedback from the public that interacts with her.
According to LH, ‘Josie’ is not a simple computer that recognizes generic questions and replies with pre-formatted answers. In fact, she is a product of the IBM Watson platform and is capable of learning as she goes, and can interact with passengers far beyond answering basic questions. In fact, Josie is expected to get smarter and smarter the longer that she stays on duty in the Terminal.
Here’s a short video courtesy of Munich and Lufthansa that shows Josie in action……
I’d be curious to hear any feedback from anyone that asked her for help…….
