by Lufthansa Flyer | Jan 12, 2017 | Airbus, Austrian, Featured, On Board Experience, Passenger Experience |
Austrian provided an update today as it relates to the introduction of Wifi aboard their Airbus fleet.
As part of a broader roll out, Austrian now has outfitted 10 narrow-body Airbus aircraft with Wifi capability and has ‘turned on’ the ability in 4 of these aircraft for a trial period with passengers. During the trial period, passengers will be able to access the service for no charge.
As the service becomes available on the remaining 6 aircraft, Austrian will introduce a 3-tiered cost structure based on the kind of service that the passenger selects:
FlyNet Messaging will enable passengers to access their e-mail, chat services such as WhatsApp, iMessage, and others. FlyNet messaging will cost €3 per flight.
FlyNet Surf will include FlyNet Messaging as well as the ability to surf the internet via the passenger’s smart device or laptop. FlyNet Surf will cost €7 per flight.
FlyNet Stream will include ‘Messaging’ and ‘Surf’ as well as the ability to video to their device. FlyNet Stream will cost €12 per flight.
Austrian has made it its policy to prevent these services from allowing voice-calls to be made while using FlyNet. A very good idea if you ask me.
Austrian expects the trial period to end in the in next few weeks for the 4 aircraft currently being used to test the connectivity. Once that trial is complete, Austrian will ‘turn on’ the FlyNet service aboard the other 6 Airbus aircraft later this quarter.
I suspect that further announcements will be made relatively soon regarding the expansion of the service to the rest of the ‘OS’ fleet.
by Lufthansa Flyer | Nov 29, 2016 | A350, Featured, Lufthansa, Passenger Experience |
Lufthansa has announced that their first A350 successfully completed her maiden flight in Toulouse today.
The maiden flight allowed for flight engineers to test the various systems of the aircraft during the flight to ensure that everything is functioning as designed. If all goes well with a few more flights, Lufthansa will get the ‘keys’ to the plane on December 19. Once in Lufthansa’s hands, the plane will be flown to Munich where it will have the interior installed along with some other Lufthansa-specific customizations.
Plans call for the bird to enter service on Lufthansa’s Munich – Delhi route on February 10, 2017.
Lufthansa’s first A350 completes her maiden flight……
by Lufthansa Flyer | Nov 15, 2016 | Featured, Mileage Plus, Passenger Experience, United |
United announced a new ‘enhancement’ that takes it one step closer to turning Economy class into something akin to what a Low Cost Carrier would offer, or worse.
In their announcement, they are now going to restrict certain low-level Economy fare buckets to only allow one piece of carry-on luggage which has to fit under the seat in front of you. In addition, seats will not be assigned until check-in and it is even possible that passengers traveling together on the same itinerary will not even be able to choose seats next to one another. ‘United Friendly’ right?
Also, this new fare class will have to refund or rebooking options. If you don’t fly on that ticket, you’re out the amount that you spent. According to UA, these fares will also not be eligible for upgrades no matter what your elite level may be.
On top of all this, these ‘low class’ Economy fare buckets will not be eligible to earn Elite Qualifying Miles (EQM). How’s that for being ‘Friendly’? AND you’ll get to automatically board with Group 5, meaning you will be the last person on the plane. More insult to injury.
Why not just charge for water while you’re at it, United?
Is this next?
United suggests that this will add approximately $5 billion to their bottom line annually by 2020. I guess someone has to pay for the Polaris product that is coming next month. So let the back of the plane subsidize the front! 🙂
It’s an obvious cash grab since in my mind I have no doubt that the other Economy Fare classes will have substantial price increases to exploit the passengers wishing to avoid this enhancement. I can also see Advance Seat Reservation (ASR) fees going up. Instead of $19 for an ASR or upgrade to Premium Economy from GRR to ORD, maybe it moves to $50. Good times.
From a passenger point of view, I can only see this as a disaster. Especially once on board the aircraft.
For example, lets say 25% of the Economy cabin is booked in this new ‘Sheeple’ class, where passengers can only bring aboard one bag that HAS TO fit under the seat in front of them. This will theoretically create quite a bit of over head bin space. What’s to stop someone in this fare class from putting their bag into the overhead since it’s empty anyway? Are the flight attendants who already don’t care about passenger well-being going to police the cabin during the flight and use the passenger manifest to enforce whose bag goes up top, or whose goes under the seat? C’mon.
On the optimistic side of things, United has done a piss poor job in enforcing previous passenger enhancements. Remember when your bag had to fit into the sizer next to the gate? Yep, fail. In 2 years and dozens of flights, I still see Hockey Bags, Backpacks destined for Everest, and babies still board aircraft! 🙂
This may very well fall under the heading of all bark and no bite since getting their crew to enforce these measures will be the hardest part as far as policy enforcement is concerned.
