LUFTHANSA Considering ‘Flexible Routing’ Fares To Reduce Long Haul Passenger Transit Through Frankfurt

by Lufthansa Flyer | Jun 13, 2017 | Austrian, Featured, Industry News, Lufthansa, Passenger Experience | 6 comments

Over the last few days, German media has been reporting a new concept being considered by Lufthansa to further enhance cost savings when it comes to flight operations out of the hubs in Europe.

Lufthansa’s Harry Hohmeister has unveiled plans that will create a potentially new ‘Flexible Routing’ fare that will allow Lufthansa to change already issued tickets for passengers willing to be more flexible in their trip routing.

The reasoning behind this concept will allow Lufthansa to self-direct passenger flow through hubs based on demand and pricing.  For example, Frankfurt Airport charges Lufthansa up to 20% more for handling long haul LH flights and passengers than Munich, Zurich, or Vienna charge.  Having passengers reroute through lower cost hubs obviously would net a positive impact on LH’s bottom line.   In their planning, LH would be able to determine in advance if other hubs and flights have capacity to handle last minute changes.   If not, the flex fare passenger would fly their original ticket.

An example could look like:

A passenger books a flight from Chicago to Berlin.    The original booking would have the passenger transit through Frankfurt enroute to Berlin.    Under a flex routing fare, Lufthansa could re-ticket the passenger a few days before the flight to have them fly Chicago – Munich – Berlin, Chicago – Vienna – Berlin, or Chicago – Zurich – Berlin and thus avoid the extra costs associated with routing a passenger through the more pricey Frankfurt.   

Passengers flying under a flex routing fare would be informed days or weeks ahead of their trip, letting them know if their original routing has changed.

Please understand that only a ‘flex routing’ fare class would subject a passenger to a last minute rerouting.   Passengers flying on traditional fare classes would not be subject to these kind of changes.

Lufthansa has already sent a ‘shot across the bow’ to Frankfurt by announcing a transfer of 5 A380 aircraft to Munich, thus already reducing capacity at Frankfurt and potentially preparing for the roll out of the new flex-routing fares and increasing capacity in Munich.

In his comments, Hohmeister indicated that passengers agreeing to a flex routing fare would be well rewarded for their willingness to be flexible.

Plans are in place to unveil the new program for Lufthansa and Austrian operated flights at the beginning of 2018.